Terms & Conditions
These Terms & Conditions govern your use of the SGC Global Express website and our international courier, parcel and cargo services.
Introduction
These Terms & Conditions provide information about use of the SGC Global Express website, quote requests, international courier services, document and parcel shipping, international cargo services and related shipping coordination. Service arrangements may vary according to the shipment and the available service options.
Service Availability
Service availability may depend on the origin, destination, shipment type, actual or volumetric weight where applicable, dimensions, contents, selected service, carrier or logistics-network availability, customs requirements and applicable regulatory requirements. A country displayed on the website or quote form does not by itself confirm that a particular service is available for every shipment.
Shipment Information
Customers should provide accurate and complete shipment information where relevant, including sender and recipient details, pickup and delivery information, contents, quantity, weight, dimensions, shipment value where documentation requires it, the purpose or nature of the shipment where required, and any required supporting documentation.
Packaging Responsibilities
Shipment packaging should be suitable for the contents, weight, dimensions, transport method and expected international transit. Fragile or special items may require appropriate protective packaging. Packaging guidance, where provided, does not by itself determine responsibility for loss or damage.
Restricted & Prohibited Items
Restricted or prohibited items can vary according to origin, destination, shipment type, transport mode, carrier or logistics network, customs requirements and applicable regulations. Customers should confirm shipment eligibility before booking whenever there is uncertainty about an item or its documentation requirements.
Customs & Documentation
International shipments may require documents or information such as an invoice where applicable, shipment declaration, identification or party details where required, customs-related information, permits or approvals where applicable, and destination-specific documentation. SGC Global Express may provide general guidance, but required documents and customs decisions can depend on the shipment and the relevant authorities or service providers.
Shipping Charges & Quotations
Shipping quotations may depend on factors such as destination, actual weight, volumetric weight, dimensions, shipment type, selected service and handling requirements where applicable. A quotation prepared from customer-provided details may need to be revised if verified shipment information differs from the details originally supplied.
Pickup & Delivery
Pickup and delivery availability may depend on location, destination and the selected service. Transit or delivery estimates may be affected by customs processing, regulatory checks, destination conditions, carrier or network operations, weather, transport disruption, or incomplete or incorrect shipment information.
Tracking Information
Tracking availability may depend on the selected service, carrier or logistics network. Tracking events may not appear continuously in real time, and status updates can depend on operational scans and data availability from the relevant service provider.
Delays & Events Beyond Control
Shipment movement or delivery may be affected by severe weather, customs processing, regulatory checks, transport disruption, operational interruptions or other events outside reasonable operational control. The effect of such events can vary by shipment and service.
Loss or Damage
If a customer believes a shipment has been lost or damaged, they should contact SGC Global Express with relevant information such as the shipment or tracking reference, sender and recipient details, a description of the issue, and supporting documents or photographs where applicable. Any claim, compensation or liability consideration may depend on the applicable service, shipment circumstances, service-provider or carrier terms, and relevant rules or regulations.
Customer Responsibilities
Customers are responsible, where applicable, for providing accurate shipment, sender and recipient information, lawful shipment contents, suitable packaging, required documentation, truthful declarations and compliance with applicable shipment restrictions.
Website Use
The SGC Global Express website provides information about services and access to features such as quote requests, shipment tracking and contact or support information. Website information should be considered together with the details applicable to the specific shipment or service requested.
Third-Party Service Providers
International shipping options may involve courier, airline, transport or logistics service providers depending on the destination, shipment type and service availability. The involvement of a service provider may vary according to the routing and service selected.
Changes to These Terms
SGC Global Express may update these Terms & Conditions from time to time. The latest version published on this page will reflect the current terms presented on the website. Customers are encouraged to review this page when using our services.
Contact Information
If you have questions about these Terms & Conditions or need clarification about a shipment or service, please use the existing Contact Us page to contact SGC Global Express.
Still Have Questions?
Get in touch with our team for any clarification about our Terms & Conditions or services.